Platinum Wireless can reach users as far away as 5 miles from our access points! More access points will be announced soon. Here are the answers to some of the more common questions, if your question isn't covered here or you just want to call us for more information we can be reached at Cellular: (417) 230-7029.

What about security?<return>
Communications between your location and our access point locations are encrypted using DES "Data Encryption Standard" The same security used by federal agencies in their wireless networks. This is not an 802.11 WI-FI network.

Does this use a satellite receiver?<return>
Platinum Wireless LLC service is not to be confused with satellite access, like DiRECWAY www.direcway.com or lumped in with cellular phone services which are slow and require handheld devices. Platinum Wireless LLC Internet access does not suffer from the latency or weather fade that plagues satellite based Internet delivery. Platinum Wireless Internet service is not effected by rain, fog or snow.

Fixed wireless does not require satellite systems, a cable connection, or even local phone service. By eliminating many of the expenses associated with other high-speed services, we are able to pass much of the savings on to our customers to provide an affordable yet high performance service for business and demanding residential users.

Platinum Wireless uses a small microwave antenna that is attached to a radio at the customer premises. The Customer Premise Equipment (CPE) is pointed back to one of our access points. Even during rain or snow, your Platinum Wireless connection will be strong, reliable, and out of reach of falling limbs, outages, and other effects prone to wired networks.

Why Wireless?<return>
In two words, No Wire! By removing the cabling and connections of a complex phone or cable network, Platinum Wireless offers extreme reliability as an end-to-end service without another company in the middle. This results in better performance.

How fast is installation?<return>
Orders are often completed within days, not weeks or months as can happen with other services. With the area's most knowledgeable staff, Platinum Wireless service boasts 100% customer satisfaction. Call Cellular: (417) 230-7029 today for a free site survey to see if you are eligible for Platinum Wireless service.

What is involved in Installation?<return>
A typical installation consists of installing our equipment on the side of your house or building and connecting it to a router that is provided. At that location the customers plug in their computer(s). This router acts as a hardware FIREWALL for your location.

Special Installation Circumstances
A typical installation is one that can be completed within 2 hours. Time over 2 hours is billed at $45.00 an hour when we encounter problems that are not a result of our equipment.

How do I arrange payment?<return>
We require that the install fee be paid at the time of installation. The install fee includes the first month of Internet access. At Platinum Wireless we try our best to make it easy to do business!

What are my connection requirements?<return>
Platinum Wireless' service is delivered to your computer or LAN via Ethernet. Your computer must have an Ethernet port installed, most computers built in the past two years came with this factory installed. If your computer does not have an Ethernet card they can be purchased for under $20.00 at many locations including Staples, Wal-Mart....We can not install this device in your computer because of liability issues. If you have multiple computers connected in a LAN, Platinum Wireless's service will be connected to your LAN at your existing network location.

Technical Support Policy?<return>
Our goal is to install our service and leave you with working service. If you encounter a problem after we leave please contact us and we will resolve your problem as quickly as we can. We can be reached at Cellular: (417) 230-7029.